PPI is a major financial controversy in the UK that has exploded to become a large-scale national trauma because of the way it was sold to millions of unsuspecting Britons who just wanted to take out simple personal loans.
In 2007, were as few as 500 mis sold PPI claims filed at the Financial Ombudsman Service. Nobody knew that this number would escalate to 10,000 in 2008, and reach more than 500,000 before the year ended. Today, there are hundreds of thousands of PPI complaints lodged at the FOS, so much so that the office had to create a new department that would cater specifically to PPI concerns only.
How it Started
The FOS with the help of the National Statistics Office of the UK conducted a study about insurance policies offered by the different banks. One particular product that surfaced was the payment protection insurance or PPI, otherwise known as loan payment protection, loan repayment insurance, and others. According to the study of the FOS, of the millions of PPI policyholders in the UK, less than 1% of these will be able to make a successful claims on their policies.
When this got out in the local news, scores of people began flocking the FOS and asking for PPI refunds. People were actually surprised to find that they were paying for insurance policies they never applied for. It turned out that the payment protection insurance were sold to them as attached financial products to the loans they took out, which is why they never knew about it. Naturally, they assumed whatever is indicated in a single contract is one financial product.
This violated the Consumers Protection Code, which states that two financial products shall be quoted separately and independently from each other. The banker or representative must explain the extent and scope of the financial products to their clients and policyholders.
Banks, even the major banks operating in the UK, defaulted on this matter. They failed to inform their clients about the full nature and the terms and conditions of the agreements they sold to them.
Banks Fined
The Financial Service Authority is the watchdog of the UK government when it comes to financial misdeeds and anomalies. They have fined several banks already, amounting to several million pounds. The fines were the largest in the history of banking industry, sending a clear message to their executives that the FSA is serious and means business.
Today, thousands of people are still filing complaints at the FOS. It will take months before individual complaints are processed due to the immense backlog at the office.